Lytham on Ice Privacy Policy
Last updated: September 2026
Your privacy is important to us. This Privacy Policy explains how Lytham on Ice collects, uses, stores and protects your personal information when you visit our website, purchase tickets, contact us or attend the event.
1. Who We Are
Lytham on Ice is operated by:
Legal company name: [INSERT LEGAL COMPANY NAME]
Trading name: Lytham on Ice
Company number: [INSERT IF APPLICABLE]
Registered address: [INSERT REGISTERED ADDRESS]
Privacy email: [INSERT EMAIL ADDRESS]
The legal company named above is the data controller responsible for your personal information.
2. Information We Collect
We may collect:
Personal details, including your name, email address, telephone number and postal address
Booking information, including tickets purchased, session times and booking preferences
Payment information processed securely by our payment provider; we do not store complete payment card details
Communications you send to us, including enquiries, complaints and feedback
Marketing preferences
Technical information, including your IP address, browser, device information and website activity
Cookie and analytics information
Limited accessibility, incident or health information where necessary to provide assistance or manage event safety
Photographs, video or CCTV footage where filming or security monitoring takes place at the event
3. How We Use Your Information
We use personal information to:
Process and administer bookings
Supply tickets and services
Send booking confirmations and important event updates
Respond to enquiries, complaints and refund requests
Manage event access, security and safety
Prevent fraud and misuse
Improve our website and customer experience
Maintain financial and operational records
Send marketing communications where you have opted in
Meet our legal, regulatory and insurance obligations
We do not sell or rent personal information.
4. Our Lawful Bases
We process personal information under the following lawful bases:
Contract; to process bookings and provide the services you purchase
Legal obligation; to maintain required financial records and comply with applicable laws
Legitimate interests; to operate, improve and protect the website and event, respond to customers and manage safety and security
Consent; for email marketing, nonessential cookies and certain uses of photographs or sensitive information
Vital interests; where information must be used to protect someone in an emergency
Where limited health or accessibility information is required, we will apply an appropriate additional condition under UK data protection law.
You must provide the information required during checkout for us to process your booking. If you do not provide it, we may be unable to issue your tickets.
5. Sharing Your Information
We may share information with trusted organisations that help us operate the event, including:
Our ticketing and access control provider
Payment processors
Website hosting and technology providers
Email and customer communication providers
Analytics providers
Event security, medical and health and safety teams
Professional advisers, insurers and accountants
Police, emergency services, local authorities or regulators where legally required
Some providers, particularly ticketing or payment companies, may act as separate data controllers and have their own privacy policies.
6. International Transfers
Some technology providers may process information outside the United Kingdom.
Where this happens, we will ensure that an appropriate legal safeguard is used, such as UK adequacy regulations or approved contractual protections.
Further details can be requested using the contact information below.
7. How Long We Keep Information
We retain information only for as long as reasonably necessary.
Normally:
Booking, payment and transactional records may be retained for up to six years for accounting, legal and dispute management purposes
Customer service correspondence is retained only for as long as necessary to resolve the enquiry and manage related records
Marketing information is retained until you unsubscribe or withdraw consent
Cookie and analytics information is retained according to the periods stated in our Cookie Policy
Incident and security records are retained according to the nature of the incident and any legal, insurance or safeguarding requirements
Information that is no longer required will be securely deleted or anonymised.
8. Cookies
Our website uses essential cookies required for the website and booking process to operate.
With your permission, we may also use analytics, marketing and other nonessential cookies. Nonessential cookies will not be activated before you make a choice.
You can accept, reject or change your cookie preferences through the cookie settings available on the website.
Further information is available in our Cookie Policy.
9. Marketing
We will only send promotional emails where you have given consent or where another lawful basis permits us to do so.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us.
Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
10. Children’s Information
Tickets should be purchased by an adult aged 18 or over.
We do not knowingly collect personal information directly from children unless it is necessary for event safety, accessibility or another clearly explained purpose.
Where information concerning a child is required, it should normally be provided by their parent or legal guardian.
11. Photography and Filming
Official photography or filming may take place during the event. Appropriate notices will be displayed where filming is taking place.
General crowd and event photographs may be used to document and promote Lytham on Ice where our legitimate interests allow.
Where an individual is the primary focus of promotional content, consent will be obtained where appropriate.
If you have concerns about appearing in event photography, please speak to a member of staff or contact us.
12. Your Rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to processing, including direct marketing
Request the transfer of certain information
Withdraw consent at any time
Make a data protection complaint
To exercise your rights, contact [INSERT PRIVACY EMAIL].
We may need to verify your identity before completing a request.
13. Complaints
Please contact us first if you have concerns about how your information has been handled.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
14. Security
We use appropriate organisational and technical measures to protect personal information against loss, misuse, alteration and unauthorised access.
Payment information is processed through secure, encrypted connections operated by trusted payment providers.
No online system can be guaranteed to be completely secure.
15. Third Party Links
Our website may contain links to external websites, including ticketing and social media platforms.
We are not responsible for the content or privacy practices of external websites. You should review their privacy policies before providing personal information.
16. Automated Decisions
We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects.
If this changes, we will update this policy and provide the required information.
17. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, suppliers or legal obligations.
The latest version will be published on this page with a revised update date.
18. Contact Us
For questions, rights requests or data protection complaints, contact:
Email: [INSERT PRIVACY EMAIL]
Postal address: [INSERT POSTAL ADDRESS]